Cancellation Policy

When you can cancel

You can ask to cancel an order until it has been dispatched. [Confirm the cut-off before launch.] Contact us as soon as possible with your order number.

After dispatch

Once an order has been dispatched it can no longer be cancelled. You can return it under our Returns & Refunds Policy.

Refunds for cancelled orders

Cash-on-delivery orders cancelled before dispatch need no refund. Prepaid orders are refunded to the original payment method within [number] working days. [Confirm before launch.]

Cancellation by Kasavya

We may cancel an order if an item is unavailable, a price was shown in obvious error, or delivery to the address is not possible. We will tell you and refund any amount paid in full.