Returns & Refunds

Eligibility and time limit

You can request a return within 7 days of delivery. [Confirm before launch.]

Condition of the item

Items must be unworn and unwashed, with their original tags and packaging. Sarees that have had a fall, pico or blouse stitched cannot be returned.

Items that cannot be returned

[List any lawful exclusions, for example items marked as final sale or made to order.]

How to start a return

Contact us with your order number and photographs of the item. We will confirm whether the return is accepted and how to send it back.

Inspection

Once the item reaches us, we check its condition. Small irregularities in the weave and slight colour variation are part of handwoven textiles and are not treated as defects.

Refunds

Approved refunds are made to the original payment method, or by bank transfer for cash-on-delivery orders, within [number] working days of inspection. [Confirm before launch.]

Damaged or incorrect items

If your parcel arrives damaged or you receive the wrong item, please tell us within [number] hours of delivery with photographs of the item and packaging, and we will put it right.