Customer Care
Answers to common questions about our products, orders, delivery, returns and textile care.
Frequently asked questions
How do I choose the right saree?
Review product photographs, fabric and design details, measurements, blouse-piece information and care instructions. Contact us if you need clarification before ordering.
Is the blouse piece included?
The product listing will state whether a blouse piece is included. Check the specific product details before placing your order.
How can I confirm the fabric?
Each listing shows the verified material information available for that product. Contact us if anything is unclear.
When will my order arrive?
Delivery estimates depend on your location and the shipping option available at checkout. Refer to the estimate shown for your order.
Can I return or exchange an item?
Returns and exchanges are governed by our published Returns & Refunds Policy. Please review it before ordering.
How should I care for my saree?
Care depends on the actual fibre, weave, dye and embellishments. Follow the product-specific instructions or contact us for clarification.
How do I contact Kasavya about an order?
Use the Contact page or the support channel listed on the website, and include your order number if you have one.